This Refund Policy explains how deposits and payments made to HandymanNear.ca are handled. It forms part of our Terms of Service. HandymanNear.ca is operated by Professional Sources Inc.
You pay us for the whole job: a deposit to confirm the booking, and the balance on completion. We are the service provider, so any question about the price, the work or a refund is between you and us — there is no third party for us to refer you to.
More than 48 hours before your slot: cancel or reschedule free of charge. Your deposit is refunded in full.
Within 48 hours: your deposit is refunded less any travel we have already booked and cannot recover — most often a ferry crossing for a Vancouver Island job. We will show you the receipt for anything we withhold.
Within 24 hours, or if we attend and cannot get access: the deposit is retained to cover the slot we held and the travel committed.
If we cancel for any reason of our own, you receive a full refund including any travel charge, and we will offer you the next available slot.
If the work was not done as agreed, tell us and we will put it right — that is what our workmanship guarantee means. If we cannot put it right, we will refund the part of the price relating to the work in question. Contact us as soon as you notice a problem.
Email info@handymannear.ca with your booking reference. Approved refunds go back to the original payment method, or by e-transfer if you paid that way. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Nothing in this policy limits the rights you have under the British Columbia Business Practices and Consumer Protection Act or other applicable consumer protection law.
Professional Sources Inc. · info@handymannear.ca · Booking terms
